LEMMESEE

New method of connecting remote and in-person museum visitors

ROLE

Research, Ideation, Wireframe, Mock-up

TIMELINE

Three months

TYPE

Mobile Application

TOOLS USED

Pen+Paper, Figma, Adobe Photoshop

The problem / 
the solution

The Covid-19 pandemic made visiting museums in person an impossibility for many.  Digitized scans and virtual walk-throughs of these spaces provide an alternative way to explore, but real-time engagement with the artwork and fellow patrons is limited.  

Lemmesee allows remote museum visitors to request a live video call from an in-person museum visitor and vice versa.  It facilitates real-time interaction between app users who have established themselves as willing participants.  

1

RESEARCH


When you make experiences accessible, you enrich the experiences of all visitors.  For example, by providing auditory tours, visitors who are able to clearly see the artworks gain more insight when listening to supplementary auditory content, and they can contextualize their visual experiences.  

While some museums offer basic accessibility tools, such as tactile maps, auditory tours, and quiet hours, only 60% of museum websites are considered accessible (Celeste Eusébio).  Therefore, when many museums closed during the pandemic, online exploration became the only way to access museum content. Those who relied on screen readers and other assistive tools were left in the dark.

While this is something that museums have been actively working to fix, Lemmesee fills in the gaps by allowing remote visitors to engage with each other and often-inaccessible content in real time.

1.1 - Exploration

1.2 - Competitive analysis

VIEWPHONE
At The Lisser Art Museum

When the Dutch Lisser Art Museum shut down in 2020 as a result of the Covid-19 pandemic, they dreamed up a solution to keep remote visitors interested and engaged.  The created the Viewphone: a program that allows visitors to have a 10-minute conversation with a museum employee about an artwork of the employee's choice.

The employee could range from a curator to an AV manager, but the conversations usually revolve around what the artwork looks like and what it means to the viewer.  The program was a success, and the waitlist was always full.

Lemmesee builds upon this concept of holding brief yet intimate conversations about artworks of interest.

1.3 - Persona

Personas are crucial in understanding users and shaping the design process. They guide decisions, prioritized features, and ensured user-centricity. I created this persona to begin ideating around the kind of product he might benefit from.

JANE DOE

AGE: 64

OCCUPATION: Teacher

EDUCATION: Bachelor's

INTROVERT

EXTROVERT

ANALYTICAL

CREATIVE

TIME RICH

BUSY

BIO

Jane frequented museums before the pandemic as a way to meet new people and meet up with old friends, but recently has not felt comfortable meeting in person.  Rather, she has been exploring digital tours and galleries from the comfort of home. However, looking at these still photos by herself leaves her wishing for a way to get a better, real-time view, and another way to engage with fellow museum-goers.

2.1 - Wireframe

IN-PERSON REQUEST

An in-person user can send a request to a remote user exploring the same content at home.  If the call is accepted by a remote user, the video call is connected.  Users can also communicate via text.

REMOTE REQUEST

While exploring a museum's online collection, a user at home can send a request to an in-person visitor.  If the call is accepted by an in-person user, the video call is connected.  

ACCEPT REQUEST

Users in a museum gallery are able to accept requests from remote users exploring the same content.

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