The Covid-19 pandemic made visiting museums in person an impossibility for many. Digitized scans and virtual walk-throughs of these spaces provide an alternative way to explore, but real-time engagement with the artwork and fellow patrons is limited. Additionally, in-depth image descriptions are often not available for digitized artworks, so this content is largely inaccessible to the visually impaired.
Lemmesee allows remote museum visitors to request a live video call from an in-person museum visitor and vice versa. It facilitates real-time interaction between app users who have established themselves as willing participants. Users can provide clearer views, verbal descriptions, or just casual conversation in order to form a deeper connection to the spaces they wish to explore and the people exploring them.
Jane frequented museums before the pandemic as a way to meet new people and meet up with old friends, but recently has not felt comfortable meeting in person. Rather, she has been exploring digital tours and galleries from the comfort of home. However, looking at these still photos by herself leaves her wishing for a way to get a better, real-time view, and another way to engage with fellow museum-goers.
INTROVERT
EXTROVERT
ANALYTICAL
CREATIVE
TIME RICH
BUSY
AGE: 64
OCCUPATION: Teacher
EDUCATION: Bachelor's
When you make experiences accessible, you enrich the experiences of all visitors. For example, by providing auditory tours, visitors who are able to clearly see the artworks gain more insight when listening to supplementary auditory content, and they can contextualize their visual experiences.
While some museums offer basic accessibility tools, such as tactile maps, auditory tours, and quiet hours, only 60% of museum websites are considered accessible (Celeste Eusébio). Therefore, when many museums closed during the pandemic, online exploration became the only way to access museum content. Those who relied on screen readers and other assistive tools were left in the dark.
While this is something that museums have been actively working to fix, Lemmesee fills in the gaps by allowing remote visitors to engage with each other and often-inaccessible content in real time.
Be My Eyes is an app that allows users with limited vision to request help for simple tasks through a video call. For example, if a user wants to know what date their milk expires, they can send out a request for help. Helpers that have the app can accept the request and read the milk's expiration out loud to the requester.
While Be My Eyes allows users to interact using video calls, most similar apps rely on APIs, computer learning, and text-to-voice features.
Lemmesee, as opposed to Be My Eyes, relies on desire for personal connection, empathy, and shared interests, not merely a means to an end.
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