When you make experiences accessible, you enrich the experiences of all visitors. For example, by providing auditory tours, visitors who are able to clearly see the artworks gain more insight when listening to supplementary auditory content, and they can contextualize their visual experiences.
While some museums offer basic accessibility tools, such as tactile maps, auditory tours, and quiet hours, only 60% of museum websites are considered accessible (Celeste Eusébio). Therefore, when many museums closed during the pandemic, online exploration became the only way to access museum content. Those who relied on screen readers and other assistive tools were left in the dark.
While this is something that museums have been actively working to fix, Lemmesee fills in the gaps by allowing remote visitors to engage with each other and often-inaccessible content in real time.
Be My Eyes
Accessibility Apps
Be My Eyes is an app that allows users with limited vision to request help for simple tasks through a video call. For example, if a user wants to know what date their milk expires, they can send out a request for help. Helpers that have the app can accept the request and read the milk's expiration out loud to the requester.
While Be My Eyes allows users to interact using video calls, most similar apps rely on APIs, computer learning, and text-to-voice features.
Lemmesee, as opposed to Be My Eyes, relies on desire for personal connection, empathy, and shared interests, not merely a means to an end.
Personas are crucial in understanding users and shaping the design process. They guide decisions, prioritized features, and ensured user-centricity. I created this persona to begin ideating around the kind of product he might benefit from.
AGE: 64
OCCUPATION: Teacher
EDUCATION: Bachelor's
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